96 Jili Frequently Asked Questions

96 Jili supports the most popular Philippine payment methods: GCash, PayMaya (Maya), BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit cards. All transactions are processed in Philippine Peso (₱). We do not accept credit card deposits for gambling accounts, in line with current Philippine regulations.

The minimum deposit on 96 Jili is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification as part of our anti-money laundering compliance procedures.

GCash and PayMaya deposits are near-instant — your 96 Jili balance is typically updated within 1–3 minutes of a successful transaction. Bank transfers (InstaPay) usually reflect within 15–30 minutes. PESONet transfers may take up to 1 business day. If your deposit has not reflected after the expected timeframe, contact support with your transaction reference number.

Log in to your 96 Jili account and go to Wallet > Withdraw. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your withdrawal account name matches your registered 96 Jili name exactly — mismatched names will cause delays. Your KYC verification must also be complete before any withdrawal can be processed.

GCash and PayMaya withdrawals are typically processed within 15 minutes to 1 hour during business hours. Bank transfers via InstaPay are usually completed within 1–3 hours. PESONet bank transfers may take 1–3 business days. Withdrawals requested on weekends or Philippine public holidays may experience slight delays. The minimum withdrawal amount is ₱200.

96 Jili does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, etc.) may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking your provider's fee schedule before initiating a transaction.

First, check your GCash or bank app to confirm whether the amount was actually deducted from your account. If money was deducted but your 96 Jili balance was not updated, do not attempt the deposit again. Instead, contact our support team at [email protected] with your transaction reference number, the amount, and the time of the transaction. Our team will investigate and credit your account within 24 hours if the payment is confirmed.

For security and anti-money laundering compliance, 96 Jili requires that withdrawals be made to an account registered in the same name as your 96 Jili account. You may withdraw to a different GCash number or bank account than the one you deposited from, as long as the account holder name matches your verified identity. Third-party withdrawals are strictly not permitted.

No. 96 Jili does not accept cryptocurrency of any kind for deposits or withdrawals. We exclusively support Philippine Peso (₱) transactions through regulated local payment channels — GCash, PayMaya, and Philippine bank transfers. This ensures full compliance with BSP and PAGCOR regulations.

96 Jili offers a generous welcome bonus for new registered players. The specific bonus amount and structure may vary based on current promotions — check the Promotions section of your account after registering for the latest offer. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Wagering requirements vary by promotion — always check the specific terms of each offer.

To claim a bonus, log in to your 96 Jili account and navigate to the Promotions section. Click "Claim" on the offer you want to activate. If a promo code is required, enter it in the designated field during the deposit process or in the Promotions section. Some bonuses are automatically credited upon qualifying deposit — no code needed. Make sure to read the terms of each promotion before claiming.

Yes, most 96 Jili bonuses have an expiry period — typically 7 to 30 days from the date of activation, depending on the specific promotion. If the wagering requirements are not met within the validity period, the bonus and any associated winnings will be forfeited. The expiry date and time are always displayed in the Promotions section of your account once a bonus is activated.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fulfilled, the equivalent amount moves to your withdrawable real-money balance. Your account dashboard clearly shows your current bonus balance, wagering progress, and how much remains before conversion.

Yes — 96 Jili has a tiered VIP loyalty program that rewards consistent players with exclusive perks. As you play, you accumulate loyalty points that unlock higher VIP tiers. Benefits include higher withdrawal limits, dedicated account managers, exclusive reload bonuses, faster KYC processing, and special event invitations. Check the VIP section in your account dashboard to see your current tier and progress.

Bonuses may be removed if: the validity period expired before wagering requirements were met; a withdrawal was requested before completing the wagering requirement; the bonus terms were violated (e.g., using excluded games); or suspicious activity was detected on the account. If you believe a bonus was removed in error, contact our support team with the promotion name and date of activation.

Absolutely — 96 Jili regularly runs special promotions tied to Philippine holidays and events, including Pasko (Christmas), New Year, Sinulog Festival, Fiesta season, and major sporting events like PBA playoffs, NBA Finals, and boxing matches featuring Filipino fighters. Keep an eye on the Promotions section and make sure your notification preferences are enabled so you never miss a limited-time offer.

96 Jili offers a wide and growing library of games tailored for Filipino players. The main categories include: Slots (hundreds of titles with varying themes and volatility), Bingo (classic and speed variants), Fisher Game (skill-based fishing arcade games), Pappu (a fan-favorite card and arcade game), and live casino tables. New games are added regularly.

Yes. All games on 96 Jili use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing agencies. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel.

Many slot games on 96 Jili offer a Demo / Free Play mode that lets you try the game without wagering real money. This is a great way to learn the mechanics, paylines, and bonus features before committing your ₱. Note that winnings in demo mode are not real and cannot be withdrawn. Live casino games and some specialty games require real-money play.

The Fisher Game is a popular arcade-style shooting game where players aim and fire at fish swimming across the screen. Each fish has a different point value, and your winnings are based on the fish you catch relative to your bet size. It's one of the most entertaining and skill-influenced game types on 96 Jili — a big hit with players from Davao 🇵🇭 to Makati 🇵🇭. Select your bet level, choose your cannon, and start shooting!

Pappu is a uniquely entertaining game on 96 Jili that blends card game mechanics with arcade-style gameplay. Players place bets and compete to achieve the highest-value hand or score within the game's rules. It's fast-paced, easy to learn, and offers multiple betting levels to suit both casual players and high rollers. Full game rules and a tutorial are available within the game interface.

If a game disconnects mid-round due to a network issue, 96 Jili's system automatically records the game state at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off, or the round result will be settled based on the recorded state. If you believe a bet was lost unfairly due to a technical error, contact support with the game name, date, time, and approximate bet amount for investigation.

Bet limits vary by game. Most slot games on 96 Jili have a minimum bet of ₱1 per spin and a maximum bet that can range from ₱500 to ₱5,000 per spin depending on the title. High-volatility jackpot slots typically allow higher maximum bets. The bet range for each game is displayed in the game's settings panel before you start playing.

96 Jili Bingo follows the classic bingo format — players purchase cards with a grid of numbers, and numbers are drawn randomly. Match the required pattern on your card to win. 96 Jili offers multiple bingo variants including 75-ball, 90-ball, and speed bingo. You can purchase multiple cards per round to increase your chances. Bingo rooms run continuously throughout the day, so there's always a game to join.

96 Jili uses 256-bit SSL encryption on all data transmissions between your device and our servers — the same standard used by major banks. Your financial data is never stored in plain text. We also employ firewalls, intrusion detection systems, and regular security audits to protect our infrastructure. For more details, see our Privacy Policy.

Yes — 96 Jili strongly recommends enabling two-factor authentication (2FA) on your account. Once enabled, you'll need to enter a one-time code sent to your registered mobile number or email address every time you log in from a new device. You can enable 2FA in Account Settings > Security. This significantly reduces the risk of unauthorized access even if your password is compromised.

Act immediately: contact our support team at [email protected] with the subject line "Urgent: Account Compromised." Our team will temporarily freeze your account to prevent further unauthorized activity while we investigate. Change your password and any other accounts that share the same password. Never share your login credentials, OTP codes, or personal details with anyone — including people claiming to be 96 Jili staff.

Never. 96 Jili staff will never ask for your password, OTP, or full payment card details via email, chat, or phone. If you receive any communication claiming to be from 96 Jili and asking for this information, it is a phishing attempt. Do not respond — forward the message to [email protected] so we can investigate and warn other players.

96 Jili complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We collect only the personal data necessary to operate your account and comply with regulatory requirements. Your data is never sold to third parties. You have the right to access, correct, and request deletion of your personal data. Full details are in our Privacy Policy.

Go to Account Settings > Security > Active Sessions. You'll see a list of all devices currently logged into your account, including location and device type. Click "Log Out All Devices" to terminate all active sessions simultaneously. This is useful if you've used a shared device or suspect unauthorized access. After logging out all sessions, change your password immediately.

The minimum age to register and play on 96 Jili is 21 years old, in strict compliance with PAGCOR regulations governing online gambling in the Philippines. Age verification is mandatory during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you are a parent or guardian concerned about underage access, contact us at [email protected].

Log in and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they become active — this is a deliberate safeguard to prevent impulsive decisions. We strongly encourage all players to set these limits proactively. Learn more on our Responsible Gaming page.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing 96 Jili for a set period — from 30 days up to 5 years, or permanently. During self-exclusion, you cannot log in, deposit, or play. To activate it, go to Account Settings > Responsible Gaming > Self-Exclusion, choose your exclusion period, and confirm. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. This is one of the most effective tools for players who feel their gambling is becoming a problem.

You are not alone, and reaching out is the right move. First, use our self-exclusion tool to pause your access to 96 Jili. Then consider contacting a professional support service. In the Philippines, you can reach out to the National Center for Mental Health (NCMH) crisis hotline at 1553 (landline, free) or the In Touch Community Services helpline. Our responsible gaming team is also available 24/7 at [email protected]. Remember: Gambling is addictive. Know when to stop.

Yes. In Account Settings > Responsible Gaming, you can set a session time limit that automatically logs you out after a specified duration — for example, 1 hour or 2 hours per session. Once the limit is reached, you'll receive a notification and be logged out. You can also enable a reality check reminder that pops up at regular intervals to show you how long you've been playing and how much you've wagered.

A cool-off period is a short-term break from gambling — typically 24 hours, 48 hours, or 7 days. During a cool-off, your account remains open but you cannot deposit or place bets. It's a lighter alternative to full self-exclusion, useful when you feel you need a brief pause without committing to a longer exclusion. You can activate a cool-off period in Account Settings > Responsible Gaming > Take a Break.

96 Jili cooperates fully with PAGCOR's responsible gaming framework and reporting requirements. This includes maintaining records of self-excluded players and ensuring they cannot re-register during their exclusion period. PAGCOR's national self-exclusion registry is also respected — players registered on the national registry will not be permitted to create or maintain an account on 96 Jili. Player protection is a shared responsibility between operators and regulators.